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Technical Support Advisor – French Speaker

IT

PTPortugal, Lisbon

Urgent
Work from home
Willing to relocate

Salary

Not specified

V0536920

181+ Views

Description

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

 

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

 

About the job role:

Our brand is an American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.


Requirements

We are looking for:

  • Native or Proficient French (C2)

  • Fluency in English (B2)

  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

  • Demonstrate patience when communicating and solving issues

  • Treat all data and personal information with the utmost confidentiality

  • Keep up with the latest IT and tech-related trends

  • Proactive, self-motivated, and a great team player

Responsibilities

As a Technical Support Advisor, you will:

  • Respond to inbound customer requests, document relevant case information

  • Ensure excellent customer satisfaction

  • Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)

  •  Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented

  • Collaborate with other technicians to resolve or properly close help tickets

  • Manage an individual ticket queue

  • Responsible to follow the direction of management and provide feedback

What we offer

We offer you:

  •  Competitive wages (14 monthly payments per year)

  • Performance bonus

  • Transportation allowance

  • Health insurance with a dental plan (after 6 months contract)

  • Relocation package - shared accommodation and flight reimbursement

  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program

 

 

Life at our company:

  • Work with a diverse environment with people from over 15 nationalities

  • Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!

  • We promote inter-company mobility to work at any of our sites around the world

  • New and modern offices in Lisbon.

 

Ready to take up the challenge?

Join our team and show off your talent!

 

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

 

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Keywords

Additional information

Employment type

Full-time

Level

Junior

Training provided

Training will be provided

Available positions

5

Hours per week

40

Views

181

Working days

Various

Provided benefits

Relocation package

Yes

Accommodation

Yes

Car

Yes

Health insurance

Yes

Other benefits

Yes

Compensations

  • Bonuses
  • Store discounts
  • Other forms

Location details

Based

One Location

Location

Portugal, Lisbon

Pictures

Technical Support Advisor – French Speaker

Created 3 months ago

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

 

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


Company field

Call Centre and Customer Service

Size

100+ employees

Company type

Large size business

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