About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As a Social Media Engager, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers' unique situations and acknowledging their needs. You will be the main brand ambassador of our airline company client, crucially contributing to the improvement of our airline’s customer experience.

We are looking for:

• Native or Proficient German (C2)

• Fluency in English (B2)

• Excellent communication skills coupled with empathy and team spirit

• Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential

• Previous experience in Customer Service or as a tourism/travel representative is a plus

•  For non-EU residents, it is mandatory to have a valid work permit.

As a Social Media Engager, you will:

• Booking management (altering, canceling, or creating new reservations)

• Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.

• Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).

• Give real-time, accurate information that empowers the customer to make decisions.

• Go beyond the customer's service expectations so they will remember and share their great experience.

• Listen to the customer's unique situation and acknowledge their needs.