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Call Centre and Customer Service
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Social Media & Booking Management Advisor– German Speaker

Call Centre and Customer Service

PTPortugal, Lisbon

Urgent
Work from home
Willing to relocate

Salary

Not specified

V0529898

91+ Views

Description

We are a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing us you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

 

Join us and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.



Requirements

About the job role:

As a Social Media & Booking Management Advisor, you will interact in a friendly, authentic, and personalized way, listening to our client’s customers' unique situations and acknowledging their needs. You will be the main brand ambassador of our client, crucially contributing to the improvement of our airline’s customer experience.


We are looking for:


  • Native or Proficient German (C2)

  • Fluency in English (B2)

  • Excellent communication skills coupled with empathy and team spirit

  • Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential

  • Previous experience in Customer Service or as a tourism/travel representative is a plus

  • For non-EU residents, it is mandatory to have a valid work permit.




Responsibilities

As a Social Media & Booking Management Advisor, you will:


  • Booking management (altering, canceling, or creating new reservations)

  • Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.

  • Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).

  • Give real-time, accurate information that empowers the customer to make decisions.

  • Go beyond the customer's service expectations so they will remember and share their great experience.

  • Listen to the customer's unique situation and acknowledge their needs.


What we offer

We offer you:

 

  • Competitive wages (14 monthly payments per year)

  • Performance bonus

  • Transportation allowance

  • Health insurance with a dental plan (after 6 months contract)

  • Relocation package: shared accommodation and flight reimbursement



 

 

Life at our company:

 

  • Work with a diverse environment with people from over 15 nationalities

  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!

  • We promote inter-company mobility to work at any of our sites around the world.

  • New and modern offices located in Lisbon (Parque das Nações, Oriente).

 

 

Ready to take up the challenge?

Join our team and show off your talent! 

 

 

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.


Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.



Keywords

  • Salary conditions (with 14 months yearly salary payment) 
  • Monthly meal allowance paid in voucher card (net)
  • Relocation Package 
  • Accommodation provision
  • Flight Ticket Reimbursement after 6 months.
  • We provide private health insurance after 6 months.


Additional information

Employment type

Full-time

Level

Junior

Available positions

10+

Hours per week

40

Views

91

Working days

Business days

Provided benefits

Relocation package

Yes

Accommodation

Yes

Car

Yes

Health insurance

Yes

Other benefits

Yes

Relocation package
Flight reimbursement
Travel expenses
Health insurance

Compensations

  • Bonuses
  • Other forms

Performance Bonus
Language Bonus

Location details

Based

One Location

Location

Portugal, Lisbon

Pictures

Social Media & Booking Management Advisor– German Speaker

Created 1 month ago

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

 

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


Company field

Call Centre and Customer Service

Size

100+ employees

Company type

Large size business

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