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Quality & Training Specialist _Prague

Human Resources and Personnel

Full-time

CZCzech Republic, Praha

Urgent

40000.00 up to 50000.00CZK

Per month (Brutto)

V0571609

46+ Views

Description

Be responsible for developing, conducting measurement strategies, and improving all quality requirements for Webhelp customer service.

The person will work closely with the Operation Managers and with the HR Department, specifically with the Training Department.

Requirements

• At least 2+ years of experience in similar roles (training, coaching, leading...)
• Minimum level of education: Bachelor’s degree
• Fluency in English required
• Leadership skills
• Be able to use customer data and information to drive effective processes
• Demonstrate proficiency with Office 365 and CRM tools
• Analytical and data analysis skills
• Proved communication skills

Responsibilities

• Investigate customers and develop processes for quality review
• Ensure the development of the training courses for different employees
• Collaborate with operations managers and trainers and the customer to ensure that the     service experience exceeds expectations
• Guiding the analysis of service feedback to ensure its development
• Is responsible for the development and growth of the team in collaboration with other figures
• Deals with review processes
• Develop insights to improve the analysis of results and use the data to influence the   customer  experience
• Create detailed reports (analytical skills)
• Communicate overall performance results to agents and TLs
• Share progress updates, audit results, calibrate as needed, etc.
• Manage, train, and develop QA Specialists (hours and attendance, performance reviews,     productivity, etc ...)

What we offer

• Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by   the  employee)
• Attractive bonuses according to the performance
• Tasty coffee&tea
• Fresh fruit and refreshments on workplace
• Multisport card
• Daily use of foreign languages, especially English.
• Great referral bonus
• Game corners (ping pong, football), relaxation zones and terraces (for smokers and non-smokers), fully equipped kitchenettes.
• Around the building, there are plenty of restaurants that are also vegan-friendly.
• A team that is fair and human at all times, including corporate governance.
• Close to public transport (Metro Budějovická)
• Fitness center and park nearby
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment

Keywords

Salary information

Employment type Salary
Full-time 40000.00-50000.00 CZK Per month (Brutto)

Additional information

Employment type

Full-time

Level

Middle

Training provided

Training will be provided

Available positions

1

Hours per week

40

Views

46

Working days

Business days

Location details

Based

One Location

Location

Czech Republic, Praha

Created 11 days ago

About Webhelp Czech Republic

  • WebHelp is an International Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers, and their employees.

Company field

Call Centre and Customer Service

Size

100+ employees

Company type

Medium size business

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